AI in Kubeuron
What AI does in Kubeuron, where you'll see it and what stays under your control.
AI does the reading and writing that takes the most time: it analyses every review, drafts replies, researches your online reputation and suggests what to improve. You decide what gets published.
What AI does
| Feature | What AI does | Where you see it |
|---|---|---|
| Review analysis | Reads every review: overall and per-topic sentiment, urgency, and whether the customer needs a private follow-up | Badges on every review in Reviews, Themes on Explore, Urgent reviews first in Needs attention |
| Insight summary | Summarises the last 30 days: what customers praise, what they complain about (with real quotes) and what to do next | Summarize my reviews in the Kubeuron AI card on Explore |
| Reply drafts | Writes a reply in your business's tone and the reviewer's language. Adjust it with Shorter, Warmer or your own instruction | Draft with AI on any review, or automatically with a workflow |
| Reply check | Checks drafts for problems such as incentives, requests to change a review or private details | Warnings under the draft, and before any automatic reply |
| Messages | Writes review requests for SMS, WhatsApp or email, and private follow-ups to unhappy customers | Write with AI in Request reviews and on a customer's page |
| Recommendations | Turns recurring complaints and gaps into prioritised next steps | What to do next on Explore, and the Roadmap |
| Reputation scan | Researches public sources about your business and links every finding to its source | Online reputation on Explore. See Online reputation |
| Assistant | Answers questions using your latest ratings, reviews, themes and recommendations | Ask AI in the dashboard header |
How it fits your week
- New review arrives: AI tags it and, if a workflow is on, saves a reply draft.
- You review: open Reviews, check the draft, edit it and publish.
- Patterns emerge: recurring topics appear in Themes and become roadmap items.
- You act and measure: mark an item done, and Kubeuron compares your results before and after.
You stay in control
- Nothing is published without your approval. The only exception is Auto-respond in Settings → Notifications, which you can turn on for 5★, 4★ and up, or 3★ and up. Each automatic reply is checked first; if the check finds a problem, the reply is saved as a draft for you instead. Negative reviews always wait for you, and auto-respond only works on Google.
- AI never contacts customers on its own. Review requests are sent only by you or by a workflow you turned on.
- The reputation score is calculated from the evidence, not chosen by AI.
- Reviews imported before AI was set up can be analysed later with Analyse remaining reviews in the Kubeuron AI card.
Teach the AI about your business
In Settings → AI, select Confirm your business and answer three short steps: who you are (name, type of business, city, website), what you do (services and customers) and how you sound (reply voice, what you're known for, what never to mention, how to sign replies). Every answer is optional except the name. Explore shows a reminder until it's done.
The AI uses these answers in every reply, message, summary and assistant answer. Anything you list under never mention or promise becomes a hard rule.
Reset what the AI has learned
The AI also learns on its own from your reviews, scans and conversations. Settings → AI → What the AI has learned lists those facts. Select Reset AI context to make it forget them, along with the assistant's conversation history, and start again from your answers. Reviews, replies and settings are not affected. Only admins and the owner can reset.
Set your tone
In Settings → Organization → AI reply voice, describe how replies should sound, for example "warm and casual" or "professional and concise". Mention what to avoid too: "friendly, never defensive about pricing" works better than "friendly".
Tips for good replies
| Rating | Approach |
|---|---|
| 5★ | Thank them and mention a specific detail. Keep it short. |
| 3★ | Acknowledge what worked, own what didn't and invite them back. |
| 1–2★ | Apologise once, don't argue and move the conversation to a private channel. |