AI replies
Draft a thoughtful reply to any review in seconds — approve it yourself, or let great reviews auto-publish.
In the dashboard
Kubeuron can draft a reply to any review in your business's own voice. By default, you review and approve every reply before it goes live — the AI writes, you decide. Want to save even more time? You can turn on auto-respond for your best reviews; more on that below.
How it works
Open a review and hit Draft reply. Kubeuron reads the rating and the text, then writes a short response that thanks the reviewer by name, mentions something specific they said, and matches the tone you've set. Edit it however you like, then publish.
Setting your voice
In Settings → Organization, describe how you want to sound — "warm and casual," "professional and concise," whatever fits your business. Every draft follows that description, so replies sound like you, not like a robot.
Auto-respond for great reviews
Turn this on in Settings → Notifications and Kubeuron will publish AI-drafted replies on its own for reviews at or above a rating you pick — 5 stars only, 4 and up, or 3 and up.
Negative reviews always wait for you
No matter what threshold you set, anything below it — including every negative review — always waits for your approval. Auto-respond only touches reviews you'd have approved anyway; it just skips the click for you. It also only works on platforms with a public reply API (Google, for now) — everything else stays manual no matter this setting.
Good replies, by rating
- 5 stars — say thanks, call out a specific detail, keep it short.
- 3 stars — acknowledge what worked, own what didn't, invite them back.
- 1–2 stars — apologize once, don't get defensive, take it offline.