Terms of Service

These terms govern your use of Kubeuron (the “Service,” “Kubeuron,” “we,” “us”). By creating an account or using the Service, you agree to these terms.

1. The Service

Kubeuron helps businesses manage their online reputation: requesting reviews by SMS, WhatsApp and email; collecting reviews from platforms such as Google, Facebook, Yelp, Tripadvisor and Trustpilot; drafting and publishing replies; analysing feedback; and suggesting improvements through reputation insights, a reputation roadmap, workflows and an AI-researched reputation score.

2. Accounts

You must provide accurate information when creating an account and are responsible for keeping your credentials secure. You must be at least 18 and able to enter a binding contract on behalf of your business.

3. Plans, trials, and billing

• New organizations get a free trial. A payment method is required to complete setup, but you won’t be charged until the trial ends.
• Paid plans are billed monthly in advance and renew automatically until cancelled.
• You can cancel anytime from your billing settings; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law.
• We may change pricing with at least 30 days’ notice before it applies to your account.

4. Your data and contacts

You're responsible for the accuracy and lawfulness of any contact data you upload — you confirm you have the right to contact each person by SMS or email for the purpose of requesting a review, in compliance with applicable law (e.g. TCPA, CAN-SPAM, GDPR where relevant). You must honor opt-out requests; Kubeuron automatically suppresses contacts who reply STOP, but the underlying obligation is yours.

5. Acceptable use

You agree not to use Kubeuron to:

• Send unsolicited messages to people who haven't agreed to be contacted, or ignore opt-out requests.
• Post fake, incentivized-in-violation-of-platform-rules, or misleading reviews, or otherwise manipulate a review platform in violation of its terms.
• Attempt to access another business's data, reverse-engineer the Service, or interfere with its normal operation.
• Use the Service for any unlawful purpose.

6. Third-party platforms

Connecting Google, Facebook, Yelp, Tripadvisor, Trustpilot, WhatsApp or another integration also means agreeing to that platform's own terms. Kubeuron isn't responsible for changes those platforms make to their APIs, policies, or availability, and a disconnected or suspended third-party account may affect syncing or reply-publishing features.

7. AI-drafted replies and automation

Reply drafts generated by Kubeuron's AI assistant, including drafts created by workflows, are suggestions. By default nothing is published to a review platform until you approve it. If you turn on automatic replies, Kubeuron publishes AI-written replies for reviews at or above the rating you choose without asking each time; you can turn this off at any time. Either way, you're responsible for the content of every reply published from your account, and for the workflows you enable.

8. Insights, recommendations and reputation scores

Sentiment, themes, the reputation status, the reputation roadmap, before-and-after comparisons and reputation scores are generated automatically from your data and, for reputation scans, from public sources. They are informational, may be incomplete or inaccurate, and are not professional, legal or financial advice. Changes in ratings after you act on a recommendation are shown for your information and do not prove cause and effect. Decisions you make based on them are yours.

9. Intellectual property

We own the Service and its underlying software and design. You own your business data and content. By using the Service you grant us a limited license to process that content solely to provide the Service to you.

10. Disclaimer of warranties

The Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee uninterrupted or error-free operation, or any particular review or rating outcome.

11. Limitation of liability

To the maximum extent permitted by law, Kubeuron won't be liable for any indirect, incidental, or consequential damages, or for lost profits or data, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these terms, with notice where reasonably possible.

13. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

14. Changes to these terms

We may update these terms from time to time. Material changes will be announced by email or in-app notice before they take effect; continued use after that point means you accept the updated terms.

15. Contact

Questions about these terms? Email legal@kubeuron.com— that's the fastest way to reach us.