Review request templates for SMS, WhatsApp and email

The best review requests are short, personal and easy to act on. Use these templates as a starting point and replace the parts in brackets. Each one asks every customer the same way, offers nothing in return, and includes one link.

SMS templates

Keep text messages under 160 characters where you can, and always identify your business.

Simple

Hi [First name], thanks for visiting [Business] today! Would you mind sharing your experience? It takes a minute: [link]

After a service

Hi [First name], it's [Your name] from [Business]. Thanks for trusting us with your [car/home/appointment]. A quick review would mean a lot: [link]

Friendly reminder (send once, a few days later)

Hi [First name], just a gentle reminder — if you have a minute, we'd love to hear how your visit to [Business] went: [link]

WhatsApp templates

WhatsApp messages can be a little warmer and longer.

Hi [First name] 👋 Thank you for coming to [Business] today. We're a small team and every review helps other people find us. Would you share a few words about your visit? [link]

Hi [First name], it was great to see you at [Business]. How did we do? Tell us — and others — in a quick review: [link]

Email templates

Subject: How was your visit to [Business]?

Hi [First name],

Thank you for choosing [Business]. We hope everything went well.

Would you take a minute to share your experience? Your review helps other people in [City] find a business they can trust — and tells us what to keep doing and what to improve.

[Leave a review]

Thank you, [Your name]

What to avoid

• Incentives. "Leave a review and get 10% off" breaks Google's rules.
• Asking only happy customers. Ask everyone the same way.
• Telling people what to write or which rating to give.
• Repeated reminders. One request and, at most, one reminder.

Send them automatically

Writing a good template is the easy part; sending it to every customer, every time, is where most businesses slip. With Kubeuron's review requests you choose a template — or let AI write one in your tone — and a workflow sends it after every visit, with opt-outs handled for you.