Review requests
Ask customers for a review by SMS, WhatsApp or email, and track who responded.
In the dashboard
A review request is a short, personal message with a link to leave a review. Send it soon after the visit, while the experience is fresh. A workflow can send it automatically.
Send requests
- Select Request reviews.
- Choose the channel: SMS, WhatsApp or email.
- Pick the customers. Only customers with the right contact details, who haven't opted out, can be selected.
- Edit the message and send.
The message
Three placeholders fill in automatically:
| Placeholder | Becomes |
|---|---|
{{name}} | The customer's first name |
{{business}} | Your business name |
{{link}} | Your tracked review link |
Hi
{{name}}, thank you for choosing{{business}}. Would you share a quick review on Google? It takes under a minute and helps us a lot:{{link}}Reply STOP to opt out.
Emails are sent under your business's name with a Leave a review button.
What happens after
The link opens your public review page, where the customer chooses which site to review you on. Kubeuron records the click and the site chosen. The request history shows delivery status, clicks and whether a review followed.
Stay compliant
- US text messages require a one-time business registration with carriers.
- Every SMS includes an opt-out line. Anyone who replies STOP is never messaged again.
- Never offer a reward for reviews. It breaks Google's rules and can get reviews removed.